Air travel trends 2022 – deeper engagement with passengers

As flights pick up after the global grounding for much of the past 18 months, it should be no surprise that airlines and their passenger experience partners are making adjustments to meet changing consumer sensibilities. The accelerated digitalisation that helped airlines to support their passengers during the pandemic is showing no sign of slowing down. In fact, it promises to further enhance connections between airlines and their passengers over the comings years.

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